Refund policy

Mood by DMJ Return & Refund Policy

Effective Date: August 14, 2025
Last Updated: September 1, 2026

We want you to love your purchase from Mood by DMJ. If something isn't quite right, please review our policy below.

RETURN WINDOW & ELIGIBILITY

  • Returns are accepted within 14 calendar days of the purchase date (in-store) or delivery date (online orders).
  • All eligible returns are issued as store credit unless otherwise stated. We do not offer cash or card refunds for returns.
  • Items must be unused, in original packaging, with all tags/labels attached, and in resalable condition.
  • Proof of purchase (order number or receipt) is required.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

  • If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery.
  • Email info@moodbydmj.com with your order number, a description of the issue, and clear photos of the item and packaging.
  • Once approved, we will provide a replacement or a full refund to your original payment method. Refunds are typically processed within 5 to 7 business days after approval.
  • Claims made without photos, or made after the 3 day window, are handled at our discretion.

NON-RETURNABLE / FINAL SALE ITEMS

The following items are final sale and not eligible for return, exchange, or store credit:

  • All DMJ Home Fragrance products, including candles, votives, and room and linen sprays
  • All fine fragrances and perfumes, including Ex Nihilo, BDK Parfums, and L'Epoque Parfums, whether opened or unopened
  • Sale and clearance items
  • Custom or special orders
  • Seasonal or holiday merchandise
  • Gift Cards
  • Artwork
  • Books

A note on fragrance: Fragrance is personal, and for the health, safety, and authenticity of every product we sell, we cannot accept fragrance returns. Once a fragrance leaves our store, we can no longer guarantee it is unused and untampered, and we will never resell a returned fragrance. This is why we love helping you find your scent before you buy. Visit us in store to sample anything on our shelves, or ask us about discovery samples before committing to a full bottle.

Damaged fragrance and candle items are still fully covered under the Damaged, Defective, or Incorrect Items policy above.

STORE CREDIT

  • Approved returns are issued as store credit (typically via digital gift card) once the item is received and inspected.
  • Store credit does not expire and may be used online or in-store.
  • Store credit is typically issued within 5 to 7 business days of receiving the return.

SHIPPING COSTS

  • Original shipping charges are non-refundable.
  • Return shipping is the customer's responsibility unless the return is due to our error or a verified defect/damage.
  • We recommend a trackable, insured shipping method for returns. We are not responsible for returns lost or damaged in transit.
  • Orders marked delivered by the carrier but not received are not covered by this policy. See our Shipping Policy for the reporting deadline and carrier claim process.

HOW TO START A RETURN

  1. Email info@moodbydmj.com with your order number and the item(s) you wish to return.
  2. Wait for our response with a Return Authorization and instructions. Unauthorized returns may be refused.
  3. Pack the item securely in its original packaging and ship by the date provided in your authorization.

EXCHANGES

We do not process direct exchanges. Please return your item for store credit and place a new order for the desired item.

IN-STORE PURCHASES

In-store purchases may be returned within 14 calendar days for store credit with the original receipt and subject to the same conditions and exclusions above.

QUESTIONS?

Mood by DMJ
1120 Coolidge St. Suite D
Lafayette, LA 70503
info@moodbydmj.com
(337) 534-8030